How can you deal with complaints?
If you are working in Customer Care, the following points are very important:
- Try to empathise with the customer, how does he/she feel?
- Don't say 'I might' say 'I will'
- Use polite sentences
Have you ever heard the sentence 'A complaint is a blessing'?
Can a company improve if customers complain?
Watch this video where you will learn vocabulary and sentences of how to deal with complaints.
Can you identify the most important sentences??????
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