Would you like to listen to all the songs before voting????
Visit this webpage: http://www.eurovision.tv/page/baku-2012/about/shows/participants
Leave your opinions under this post, in comments!!!!!!!!!!
What does VET stand for?
It stands for Vocational and Educational Training (the equivalent is FP in Spain)
In this blog you will share and learn how to use English in professional environments. Pay a visit and share with us!
FP Mislata Ciclos
Friday, May 25, 2012
Wednesday, May 16, 2012
DEALING WITH COMPLAINTS
Do all the people in the world complain in the same way?
How can you deal with complaints?
If you are working in Customer Care, the following points are very important:
- Try to empathise with the customer, how does he/she feel?
- Don't say 'I might' say 'I will'
- Use polite sentences
Have you ever heard the sentence 'A complaint is a blessing'?
Can a company improve if customers complain?
Watch this video where you will learn vocabulary and sentences of how to deal with complaints.
Can you identify the most important sentences??????
How can you deal with complaints?
If you are working in Customer Care, the following points are very important:
- Try to empathise with the customer, how does he/she feel?
- Don't say 'I might' say 'I will'
- Use polite sentences
Have you ever heard the sentence 'A complaint is a blessing'?
Can a company improve if customers complain?
Watch this video where you will learn vocabulary and sentences of how to deal with complaints.
Can you identify the most important sentences??????
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